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Citizen Service Center

The Citizen Service Center (CSC) is a centralized service to help Pasadena residents connect with their City! CSC is available via web, mobile app and phone to assist in answering questions about City programs, services and events. Our knowledgeable representatives can help you find the information you need!

Whether it’s a pothole, a street light is out, an abandoned item or Graffiti (just to name a few), the CSC makes it easy for you to submit a request and to resolve your issue quickly!

To use the service, go to the Citizen Service Center and click on “Submit a Request.
Once you have submitted the request you will be contacted by the appropriate department.

Looking for general information? Search our list of FAQs.


Inspection Services
Candles & Open Flames
Complaint Inspections
Hazardous Brush Inspections
High Rise Inspections
Life Safety Inspections
Occupancy Types
Nuisance Alarm Inspections
Inspection Notifications
Earthquake Preparedness
Burn Emergencies
Fire Extinguishers
Fireplaces and Chimneys