Questions & Help


Woman asking a question.Need help figuring out how to use the library or finding the answer to your question? You can ask us a question anytime, whether in-person, on the phone, or online.

To reach us in-person, just visit one of our ten library locations situated throughout Pasadena during their open hours.

To call us on the phone, dial (626) 744-4066 and follow the prompts to access the correct department for your needs. Select option 7 to access the adult reference staff.

Want to ask a question online? Visit our “Ask Us” service to search common questions and submit research and assistance requests to library staff.

To get help with the library’s catalog, try our Catalog Help page.

To get in-depth research help from a librarian one-on-one in-person, schedule a consultation using the form below.

BOOK US!

Subject specialists are available to meet with you one-on-one for uninterrupted, personal assistance with your research questions and information needs in a variety of subject areas. This service is available to Pasadena Public Library card holders who live or work in Pasadena (except for Pasadena history related requests) and requires a 3 day advance notice during regular business hours. Book Us! allows you to skip the line and meet with reference staff when it is most convenient for you. The service is in addition to our popular walk-in, phone, and email reference services. Choose what works best for you! Forget the line! Book Us today!

When requesting a consultation, let us know what day and time works best for you, and we will do our best to accommodate your request based on availability. Staff will contact you by email to confirm your appointment within 2 business days or less (excluding Sundays).

Schedule A Consultation

Schedule A Consultation

Appointment

Appointments are available:
Mon. - Thu. 10 am - 8 pm
Fri. & Sat. 10 am - 5 pm

Please provide us with two possible dates and times for your appointment:
:
:
Sending

FREQUENTLY ASKED QUESTIONS

Why are you offering this new service?
Can’t I just walk in and ask you if I have a question?
Who can request a consultation?
Is there any charge?
When is this service available?
Where will the Book Us! consultation take place?
How do I check in once I arrive for my appointment?
Who will be helping me?
How long does a session last?
How often can I have a Book Us! consultation?
What should I do if I need to cancel or reschedule an appointment?
Do I need to bring anything with me?
My question doesn’t seem to fit in the categories you list. What should I do?
Is there anything I can’t get help with?
I don’t speak English well. Can I still use the Book Us! service?
What other services do you offer?