Dial-A-Ride to TAP Transition Information


Need assistance with your Reduced Fare TAP card application?

Applications and photos will be taken on site on the following dates & times:

    • Pasadena Senior Center
      • 85 E Holly St, Pasadena, CA 91103
      • October 27: 10 a.m. – 2 p.m.
    • Villa Parke
      • 363 E Villa St, Pasadena, CA 91101
      • November 9: 10 a.m. – 1 p.m.
    • Altadena Senior Center
      • 560 E Mariposa St, Altadena, CA 91001
      • November 30: 10 a.m. – 1 p.m.
    • Victory Park Community Center
      • 2575 Paloma St, Room 3, Pasadena, CA 91107
      • December 6: 10 a.m. – 1 p.m
    • Jackie Robinson Community Center
      • 1020 N. Fair Oaks Ave., Pasadena, CA 91103
      • December 13: 10 a.m. – 1 p.m.

Pasadena Dial-A-Ride is replacing its membership cards with TAP Reduced Fare cards. What do I need to know?

What is changing? Beginning February 27, 2017, Pasadena Dial-A-Ride members will need to have a Pasadena Dial-A-Ride membership pass loaded onto either a Senior Reduced Fare TAP card, LACTOA Disabled Reduced Fare TAP card or Access Services ID TAP card.

How will this work? Fill out the attached application to receive your Reduced Fare TAP card. Once you have your TAP card, visit us at the Pasadena Dial-A-Ride Administrative Office or call us at (626) 744-4094 to register your TAP card number to have the new Pasadena Dial-A-Ride membership pass loaded onto your TAP card. This pass will also allow you to use Pasadena Transit. The expiration date will be printed on the front of your TAP card. If you have an Access Services TAP card, you will NOT need to obtain a Senior or Disabled TAP card.  Any of the three TAP cards noted above can be used for your Pasadena Dial-A-Ride membership card.

What is a TAP card? TAP is a durable plastic card that can be used again and again for faster, safer boarding. You can load Stored Value or passes from different agencies onto your TAP card for seamless travel throughout LA County. Stored Value is a pay-per-ride option for TAP-enabled transit agencies, and you can load any amount up to $300 on a TAP card. You can use Stored Value to pay for your Dial-A-Ride rides by tapping your card on the validator machine located where you enter the bus; however, you may also continue to use cash on Pasadena Dial-A-Ride. The Dial-A-Ride TAP membership pass will also allow you to ride Pasadena Transit after you TAP on the validator machine.

How do I get a TAP card? Attached is your Reduced Fare TAP card application. Please follow the instructions on the application.

  • If you are 60 years or older, please apply for the Senior TAP card.
  • If you are under 60, please apply for the LACTOA Disabled TAP card.
  • For information on applying for Access Services, call (800) 827-0829.

Please complete the Reduced Fare TAP card application and include your picture as instructed. Once the application is complete, please mail it to the Dial-A-Ride Administrative Office at 221 E. Walnut Street, Suite 199, Pasadena, CA 91101 ATTN: Dial-A-Ride, or bring the application to our office at the address above. Our hours are 7:30 a.m. – 5 p.m. Monday, Tuesday, Thursday, 9 a.m. – 5 p.m. on Wednesday and 7:30 a.m. – 4 p.m. every other Friday.

Once your application is verified and processed, your Reduced Fare TAP card may be mailed to you in about 20 business days by the TAP Reduced Fare Office.

Please complete the Reduced Fare TAP card application and include your picture as instructed. Once the application is complete, please mail it to the Dial-A-Ride Administrative Office at 221 E. Walnut Street, Suite 199, Pasadena, CA 91101 ATTN: Dial-A-Ride, or bring the application to our office at the address above. Our hours are 7:30 a.m. – 5 p.m. Monday, Tuesday, Thursday, 9 a.m. – 5 p.m. on Wednesday and 7:30 a.m. – 4 p.m. every other Friday.

Once your application is verified and processed, your Reduced Fare TAP card may be mailed to you in about 20 business days by the TAP Reduced Fare Office.

Have Additional Questions? Call or visit the Pasadena Dial-A-Ride Administrative Office if you have any questions.  In addition, workshops have been scheduled to answer your questions and help you fill out the application. Please see the attached list of workshop dates and for information about additional workshops, go to www.cityofpasadena.net/dialaride or call the Pasadena Dial-A-Ride Administrative Office at (626) 744-4094.

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