Dial-a-Ride


PASADENA DIAL-A-RIDE MEMBERSHIP IS NOW ON TAP!

We are pleased to announce exciting changes to the Pasadena Dial-A-Ride card that will help provide you with more seamless travel on public transportation. As part of this change, your Pasadena Dial-A-Ride membership card will be the Reduced Fare TAP card that is applicable to you:

  • Senior Reduced Fare TAP card
  • LACTOA Disabled Reduced Fare TAP card
  • Access Services ID TAP card (current Access members)

For more information on this transition, please click here.

DIAL-A-RIDE

Dial-A-Ride is a shared, curb-to-curb transportation service provided for residents who live in Pasadena, San Marino, Altadena, and the other unincorporated Los Angeles County areas in our service area (i.e., Chapman Woods, Kinneloa area, and the unincorporated area of the City of San Gabriel) who are 60 years and older or for those under 60 years with a physician-certified disability that prevents the use of regular public transit.

WHERE CAN I GO?
Dial-A-Ride operates within Pasadena, San Marino, Altadena, and the unincorporated areas of Los Angeles County (i.e., Chapman Woods, Kinneloa area, and the unincorporated area of the City of San Gabriel) . Click here for our service area map. There may be certain streets DIAL-A-RIDE vehicles are unable to travel on due to limited street width or other conditions. This determination will be made on a case-by-case basis.

HOW DO I JOIN?
Pasadena Dial-A-Ride uses the region’s transit Reduced Fare TAP card system for its membership eligibility process. To apply for Dial-A-Ride, you must provide a Dial-A-Ride application, your proof of residency, and have one of the Reduced Fare TAP cards listed below:

  • Senior
  • Disabled (LACTOA)
  • Access Services

DON’T HAVE A TAP CARD?  
To obtain and submit a Senior or Disabled TAP card application, call the Pasadena Dial-A-Ride Administrative Office at (626) 744-4094 or visit the TAP website directly at www.taptogo.net (your TAP card may be sent to you in about 20 business days). You are welcome to submit both your TAP card and Dial-A-Ride applications to our Administrative Office at the same time and we can submit your TAP application to Metro for you. For information on applying for Access Services, call (800) 827-0829. 

 

Membership steps:

  • Step 1: Have your TAP card
  • Step 2: Submit a Dial-A-Ride application with a copy of your proof of residency (i.e., driver’s license, utility bill, etc.) by mail or in person to:

Pasadena Dial-A-Ride Administrative Office
221 East Walnut Street, Suite 199
Pasadena, CA 91101

  • Step 3: Call the Administrative Office at (626) 744-4094 or come visit us in person with your TAP card so we can register your Dial-A-Ride membership onto your TAP card.

HOW DO I SCHEDULE A RIDE?
Once you have received your membership card, you can begin scheduling rides using Dial-A-Ride. To schedule a ride call the phone number located on the back of your membership card (626-791-7200) between 8:00 AM and 5:00 PM and simply give:

  • Your name
  • The street address for both your pick-up location and destination

Ask for a Reservation Number when scheduling a ride. We recommend that you reserve your trip at least 24 hours in advance. Requests for same day service may not be accepted. Rides can be scheduled up to five (5) days in advance. Please note that ride availability varies and is not guaranteed.

* Service hours are as follows:
7:00 AM to 8:30 PM – Monday to Friday
9:00 AM to 6:30 PM – Saturdays, Christmas Eve, and New Year’s Eve
7:00 AM to 6:30 PM – Sundays

NO service on New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.

HOW MUCH TIME SHOULD I ALLOW FOR MY TRIP?
Dial-A-Ride is a shared ride with curb-to-curb service. It is not an uninterrupted direct, point-to-point service. When scheduling your pick-up time it is important to include a 20-minute pick-up “window” and a 40-minute ride time. For example, if you request a 9:15 pick-up the operator will tell you the van will arrive between 9:10 and 9:30. If the van does not arrive within your pick-up window, is it considered late. Therefore, allow for a minimum of 60 minutes one-way travel time. Please be ready to meet the essay help van on the sidewalk of the exact location you stated when making the reservation. The vans have a 3-minute waiting period before leaving to the next call. Drivers will kindly assist you in and out of the vehicles with grocery bags or parcels, but will not carry them to your door. You may bring up to 5 grocery bags or average size parcels with a combined weight of no more than 25 pounds.

HOW MUCH DOES IT COST?
Rides are 75 cents each way (if using cash, please have exact change). Show your Reduced Fare TAP card to the driver and place your 75 cents in the farebox or tap your TAP card on the validator machine if your card is loaded with Stored Value. A guest at least 10 years of age may accompany you at the regular fare paid with exact change or with a separate TAP card. If you indicate on your application that you may need a self-provided escort, your membership will permit an escort at no charge.

WHAT IF I NEED TO CANCEL A TRIP?
Call the reservation office at (626) 791-7200 at least four (4) hours prior to the time of your scheduled trip to cancel. If the trip is not canceled, you will be considered a NO-SHOW. Continued NO-SHOWS may result in temporary membership suspension. Click here for detailed information on reservations, cancellations, and no show procedures

WHAT IF I LOSE MY CARD?
Call the TAP Service Center at 866-TAPTOGO or 866-827-8646 to report a lost, stolen or destroyed TAP card. A replacement fee applies. 

SERVICE ANIMALS
DIAL-A-RIDE customers may travel with an animal trained to work or perform tasks for persons with disabilities if such a need was indicated on the application. Animals other than service animals may not travel on DIAL-A-RIDE.

WHAT IF I NEED TO CONTACT YOUR OFFICE?
Administration Office hours are from 7:30 AM – 5:00 PM on Monday, Tuesday, and Thursday; 9:00 AM – 5:00 PM on Wednesday; and 8:00 AM – 4:00 PM on Friday (closed every other Friday). The Administration Office handles applications, compliments, complaints, suggestions, and questions, and may be reached by calling (626) 744-4094.

For Dial-A-Ride feedback visit the Citizen Service Center

Title VI Policy