Accessibility and Disability

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On July 26, 1990, the Americans with Disabilities Act (ADA) was signed into law. The ADA is a comprehensive civil rights law prohibiting discrimination on the basis of disability. It is also a declaration of equality for people with disabilities, including the statement of congressional intent “to assure equality of opportunity, full participation, independent living, and economic self-sufficiency for individuals with disabilities.” It broadly protects the rights of individuals with disabilities in employment, access to State and local government services, places of public accommodation, transportation, and other important areas of life.

Title II of the ADA requires all local governments with 50 or more employees to designate an individual to coordinate ADA compliance. The Accessibility Issues Coordinator coordinates the City’s efforts to comply with the Americans with Disabilities Act (ADA) and other disability related laws; investigates complaints of inaccessibility and discrimination based on disability in City facilities, services, and employment practices; provides disability related information to interested persons; provides staff support to the Accessibility and Disability Commission.

The City of Pasadena’s ADA Coordinator is:

Ali Everett
Accessibility Issues Coordinator
Victory Park Recreation Center
2575 Paloma St.
Pasadena, CA 91107
(626) 744-4782

TITLE I Employment

  • Employers may not discriminate against an individual with a disability in hiring or promotion if the person is otherwise qualified for the job.
  • Employers can ask about one’s ability to perform a job, but cannot inquire if someone has a disability or subject a person to tests that tend to screen out people with disabilities.
  • Employers will need to provide “reasonable accommodation” to individuals with disabilities. This includes steps such as job restructuring and modification of equipment.
  • Employers do not need to provide accommodations that impose an “undue hardship” on business operations.
  • Who needs to comply: All employers with 25 or more employees must comply, effective July 26, 1992. All employers with 15 24 employees must comply, effective July 26, 1994.

TITLE II State and Local Government

  • State and local governments, and state and local governmental entities (including public schools), may not discriminate against qualified individuals with disabilities in any program or service.
  • All government facilities, services, and communications must be accessible consistent with the requirements of section 504 of the Rehabilitation Act of 1973.

TITLE III – Public Accommodations

  • Private entities such as restaurants, hotels, and retail stores may not discriminate against individuals with disabilities.
  • Auxiliary aids and services (interpreters, assistive listening devices, note takers, readers, etc) must be provided to individuals with vision or hearing impairments or other individuals with disabilities, unless an undue burden would result.
  • Physical barriers in existing facilities must be removed, if removal is readily achievable. If not, alternative methods of providing the services must be offered, if they are readily achievable. All new construction and alterations of facilities must be accessible.

TITLE IV Telecommunications

  • Companies offering telephone service to the general public must offer telephone relay services to individuals who use telecommunications devices for the deaf (TDD’s/TTY’s) or similar devices.

Transportation (From TITLES II & III)

  • New public transit buses ordered after August 26, 1990, must be accessible to individuals with disabilities.
  • Transit authorities must provide comparable paratransit or other special transportation services to individuals with disabilities who cannot use fixed route bus services, unless an undue burden would result.
  • Existing rail systems must have one accessible car per train by July 26, 1995.
  • New rail cars ordered after August 26, 1990, must be accessible.
  • New bus and train stations must be accessible.
  • Key stations in rapid light, and commuter rail systems must be made accessible by July 26, 1993, with extensions up to 20 years for commuter rail (30 years of rapid and light rail).
  • All existing Amtrak stations must be accessible by July 26, 2010.

The information above is used with permission from the City and County of San Francisco Mayor’s Office on Disability.

In accordance with Title II of the Americans with Disabilities Act (ADA) the City of Pasadena provides reasonable modification to its policies, practices, and procedures so that people with disabilities have an equal opportunity to access City programs, services, and activities.When requesting a reasonable modification, an individual with a disability is not required to provide medical documentation or a diagnosis to justify the request, but must be able to explain how the disability is related to the requested modification.


  • Modifying a “no pet” policy to allow a service animal in a City facility.
  • Allowing a person using an electric wheelchair or other mobility device to access areas where electric vehicles are banned.
  • Assisting someone with a cognitive disability in understanding and filling out a form to receive public assistance benefits.

The City is not required to take an action to comply with the ADA if it would result in a fundamental alteration in the nature of a service, program, or activity, or the action would result in undue financial and administrative burdens.

Request a Reasonable Modification
Submit a request for reasonable modification through the City of Pasadena Citizen Service Center by clicking the link below or calling (626) 744-7311.

Request a Reasonable Modification

If a request for reasonable modification is not resolved to the satisfaction of the requestor, the requestor may file a formal grievance.


Grievance Form coming soon…

It is the policy of the City of Pasadena (the City) not to discriminate on the basis of disability. The City has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 202 of the Americans with Disabilities Act of 1990 (42 U.S.C. 12132) or Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), and their implementing regulations. Section 202 states, in part, that “no qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of services, programs, or activities of a public entity, or be subjected to discrimination by any such entity.” Section 504 prohibits discrimination on the basis of disability in any program or activity receiving Federal financial assistance.

Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure. The City will maintain the files and records relating to such grievances for at least three years. It is against the law for the City to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.


  • Grievances must be submitted to the Accessibility Issues Coordinator within 60 calendar days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
  • The grievance must be in writing or, when requested as an accommodation, in another format that accommodates the complainant’s disability. The grievance shall contain the following:
    1. Name, address, and phone number of the person filing the grievance;
    2. Statement of the problem or action alleged to be discriminatory; and
    3. Statement of the remedy or relief sought.
  • The Accessibility Issues Coordinator, or her/his designee, shall conduct an investigation of the grievance. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit relevant evidence.
  • The Accessibility Issues Coordinator will issue a written decision on the grievance no later than 30 calendar days after its filing. The written decision will include instructions for appealing the decision.
  • The person filing the grievance may appeal the decision of the Accessibility Issues Coordinator by writing to the Director of the relevant City Department within 15 calendar days of receiving the Accessibility Issues Coordinator’s decision. The Director of the relevant City Department, or his/her designee, shall issue a written decision in response to the appeal no later than 30 calendar days after its filing, which shall be the final decision of the City.

The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the Office of Civil Rights or other appropriate Federal agency.

For more information, please contact:

Ali Everett
Accessibility Issues Coordinator
Victory Park Recreation Center
2575 Paloma St.
Pasadena, CA 91107
(626) 744-4782



The list below is for information purposes only; it is not a recommendation or endorsement by the City of Pasadena. The list is not exhaustive and the City is not responsible for any changes of information about the agencies and services listed.


Move A Child Higher, Inc. (MACH 1) is dedicated to bringing self-confidence, physical strength and emotional well-being to people with disabilities through equine assisted therapy and community involvement.


Special Olympics transforms lives through the joy of sports by providing free, year-round sports training and athletic competition for children and adults with intellectual disabilities. There are plenty of volunteer opportunities such as coaching, fundraising, community outreach, event planning, photography, officiating, and time keeping/scoring, to name a few.


The Rose Bowl Aquatics Center Therapy & Teaching Pool strives to provide therapeutic aquatic programs to improve the health & functions of the entire community. This includes, but is not limited to, children & adults with functional impairments or pain that limits their ability to exercise on land or perform activities of daily living, and the rehabilitation of injured athletes of all ages. The pool is unique, specially designed, and staffed to assist patrons.


AbilityFirst provides a broad spectrum of services for individuals with developmental and physical disabilities, including life skills development, social and recreational activities, job training and employment, camp, and housing.


If you would like to add your agency or service to the list below, please contact Ali Everett, Accessibility Issues Coordinator, at (626) 744-4782 or


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