The Department of Information Technology (DoIT) was formed in February 2010 to increase the efficiency and effectiveness of the City’s information technology services and support. DoIT provides customer-driven services citywide in areas utilizing networks, desktops, application development, radios and telephones, and related program and project management. These services are of the highest quality possible and are consistent with customers’ needs, schedules, and budgets.
- Mission Statement
- Relationship to City Council Goals
- Strategic Plan
- Major Accomplishments
- Planned Initiatives
- Enterprise Systems Catalog
Phillip Leclair joined the City of Pasadena in 2008 and as Chief Information Officer (CIO) he is responsible for leading the City’s technology strategy and managing overall IT operations and customer service.
His initiatives include improving service delivery through embracing effective and efficient use of technology; creating business models for delivering new services such as virtual desktops; promoting online development opportunities to increase self-service capabilities; and leading strategic initiatives to transform the technology department to be flexible, adaptable and responsive to customer needs.
Prior to joining the City of Pasadena, Phillip was an IT consultant with a Los Angeles based IT Management and Strategy consulting firm responsible for IT strategic planning, project management services and web development practices. In a prior role, Phillip worked for the New York City Department of Finance providing internal IT consulting services and managing multiple system implementation initiatives focused on property valuation, taxation and payment systems.
Phillip holds a BA degree in Economics from the University of California Berkeley and a MBA from New York University Stern School of Business.
Chief Information Officer
Customer Support division
- Tier 1 Service Support
- Tier 2 Field Support
- Desktop Replacement Program
- Mobile Device Management
Program Management Office
- Project Management
- CIP & Special Projects
- Customer Relationship Management
- Enterprise Resource Planning
- Land Management System
IT Operations Division
- Network Infrastructure
- Radio Services
- Voice Services
- Wireless Services
- Database Administration
- Application Administration
- Reporting Services
- Data Warehouse/Information Management
- Web Services
Enterprise Computing Services
- Enterprise Systems Delivery
- Servers & Storage
- Data Center Operations
- Data Analysis
- Systems Support
- Application Development
The Department of Information Technology (DoIT) is committed to increasing the efficiency and effectiveness of the City’s information technology services and support. DoIT provides customer-driven services citywide in areas utilizing networks, desktops, application development, radios and telephones, and related program and project management. These services are of the highest quality possible and are consistent with customers’ needs, schedules, and budgets.
To provide proven, state-of-the-practice Information Technologies, in the most strategic, cost effective, and efficient ways possible to support internal City operations and business activities with trained, self-motivated, and capable professionals in an empowering environment.
In pursuit of this mission, our efforts are guided by the following Operating Principles:
- We are customer service and solutions oriented;
- We are in the business of saying “Yes”;
- We exist to serve our customers; and
- Our success is measured by the success of our customers and by our alignment to their business objectives.
The following goals will assist us in accomplishing our mission and exhibiting our operating principles on a daily basis:
- Be a consultative organization that is embedded within our customers’ business, and highly responsive to their technological needs;
- Build an innovative culture that is forward thinking and offers solutions;
- Be a performance based organization using metrics and performance measures rigorously to promote excellence and accountability; and
- Develop and maintain a technology road map of all existing and contemplated services.
Relationship to City Council Goals
DoIT supports the following City Council goals, which act as a guide in the decision making process and development of the annual work plan.
Maintain Fiscal Responsibility and Stability
DoIT continually strives to improve City services by implementing sound, cost effective technology-based solutions that streamline processes, improve customer service, eliminate duplication of efforts, enhance productivity, and provide better access to important information and services. To this end, an IT Governance Committee (ITGC) was formed in April 2010 chartered with reviewing any IT investment of significant cost or any project that involves multi-departmental cooperation or is an enterprise-wide project. The ITGC will ensure that technology is leveraged city-wide in a manner that adapts to the business needs of all departments, and the demands of the community they serve. Given the current economic challenges, it is envisioned that technology will play an ever increasing role in the delivery of public services.
Ensure Public Safety
Twenty-four hours a day, seven days a week, DoIT provides service to City employees who rely on a dependable information and communications technology infrastructure to perform their duties in service to the community. Most noticeably, this support extends to the handheld and mobile radio communication devices that the Police Department and Fire Department use daily in the deliverance of public safety. Pasadena is a member of the Interagency Communications Interoperability System (I.C.I. System), which is a digital radio system that provides enhanced communication capabilities, such as a single tactical frequency for communications in daily operations and emergencies and the ability to have regional communication with other cities and support agencies, including the City of Glendale and the City of Burbank.
Support and Promote the Quality of Life and the Local Economy
DoIT manages the City’s 25-mile fiber backbone, which aside from providing City internet access and links between key City facilities for voice and data network services, it also provides data communications for local institutions such as Caltech and JPL and telecom providers that lease the fiber from the City. In addition, future opportunities for fiber optic and broadband usage are currently being explored.
Improve, Maintain and Enhance Public Facilities and Infrastructure
Technical infrastructure provides the foundation for the business software that streamlines City operations and automates critical business functions. It includes the hardware, system software, databases, operating systems and network components that support Pasadena’s application architecture. DoIT’s effort is directed towards providing the City with a cost-effective, secure, responsive, and reliable computing environment to deliver City services.
The 5-Year IT Strategic Plan (ITSP) completed in April 2011, is the result of a comprehensive and thorough assessment of the City’s existing technologies, operational requirements and service delivery needs. The ITSP is the product of a collaborative effort with participation from all City departments, staff and constituents. The plan is technologically strategic, operationally responsive, and fiscally responsible. It addresses the unique technology requirements of each department as well as the enterprise needs of the City and Community as a whole.
The Department accomplished the following during Fiscal Year 2017:
- Implemented body-worn camera technology in the Police Department;
- Added over 10 miles of new fiber network to the southwest area of the City, supporting critical utility monitoring functions and future business customer connections;
- Continued the first phase of the project to replace the Land Management and Permitting System;
- Launched the Business License and Revenue modules and began the implementation of the Human Resources/Payroll modules of the new Enterprise Resource Planning System (ERP);
- Launched a complete redesign of the City website and City events calendar, including refreshing multiple City department websites with a new mobile and tablet friendly experience;
- Maintained the Open Data site to provide transparency to City financial information;
- Implemented an Electronic Health Medical Records and Case Management system for Behavioral Health clients in the Public Community Health Center;
- Continued to develop and enhance online services including occupancy inspection scheduling and moving permits for Planning and Community Development and online rebate applications for Pasadena Water & Power customers;
- Completed upgrades to the Police Department’s In-Car Audio/Video solution (aka MAV) greatly increasing the efficiency of reviewing and exporting audio/video files for use in cases, as evidence, and in response to Public Records Act requests; and
- Implemented cost reduction initiatives to take advantage of more modern, existing technologies to improve both customer and internal efficiencies.
In addition to the accomplishments above, the Department also completed the following internal projects in Fiscal Year 2017:
- Introduced a new Voice Messaging Smartphone App;
- Introduced employee self-service Voicemail password resets;
- Upgraded the fiber link to the Central Library, supporting 10 Gigabyte data network service;
- Developed an application to automate the scanning of birth certificates into the City document management system;
- Completed upgrades to critical enterprise applications, including the financial system, employee timekeeping system, and payroll system;
- Completed identity management-based network access to the Los Angeles County Sheriff’s Department for the Police Department, providing Police personnel access to various public safety application and databases, including a new e-Subpoena application;
- Launched the new SharePoint based Enterprise Content Management System, replacing the legacy document management system for official City records;
- Implemented an online Community Development Block Grant (CDBG) application to automate the processes of that program;
- Completed numerous Department office remodeling and reorganization projects;
- Completed lifecycle replacements for servers and network equipment; and
- Significantly expanded datacenter resources to cloud-based infrastructure, providing improved resiliency, availability, and disaster recovery.
Technology is a critical tool for change and key to the provision of improved and cost-effective services to the community. With insight into the requirements of the City and expertise in communications and information technologies, DoIT provides centralized, efficient, and ffective support of the City’s technology resources.
In Fiscal Year 2018 (July 1, 2017 through June 30, 2018) DoIT will continue or begin to:
- Develop a high performance, scalable, and reliable Citywide Information Technology (IT) infrastructure that supports the dynamic requirements of the City
- Align the City’s IT initiatives with the City’s overall business objectives while ensuring departmental responsibilities and priorities are recognized and taken into account
- Invest in IT systems based on a rational and impartial assessment of both the tangible and intangible benefits and a realistic assessment of project costs and risks
- Reduce the cost of operations or service delivery or improve the quality of services delivered to customers through IT investment
- Deliver IT services in a cost-efficient manner
- Approach IT initiatives as a partnership between the Department of Information Technology (DoIT) and individual departments
Based on this framework, DoIT has the following major projects planned in FY 2018:
- Update the 5-year Information Technology Strategic Plan that will outline strategic technology investments in response to the business and service delivery needs of the Pasadena community
- Complete the lifecycle replacement of the Police Mobile Data Computers (MDC) in the existing fleet of Police vehicles
- Complete the lifecycle replacement of public computers in our Libraries and Community Centers
- Upgrade staff computers to Windows 10 and the Microsoft Office Productivity Suite to Office 2016 and the email system to Office 365
- Continue the network security assessment to plan for end-point and other network security improvements
- Continue to expand the City datacenter resources to include cloud-based infrastructure to provide for improved resiliency, availability, and disaster recovery
- Continue to develop new online services for constituents to conduct business with the City 24/7
- Complete the phase two implementation of the new Enterprise Resource Planning System (ERP), which includes the Human Resources and Payroll modules
- Upgrade and consolidate the City’s internal website ‘intranet’ portals to Office 365, modernizing the applications, improving the ease of accessing City data, and increasing resiliency, availability and disaster recovery capabilities
- Complete phase one of the Land Management and Permitting System replacement
- Continue implementation of the City’s Fiber Expansion program, finalizing upgrade of capacity in the western portion of the current fiber ring and expanding the network to additional areas of West and Northwest Pasadena to support connection of additional City facilities, utility and transportation infrastructure, and future business customers
- Expand the use of the Electronic Content Management System (ECMS) for department electronic documents and records
- Increase use of building video surveillance and access control technologies to improve security and monitoring in City facilities
- Expand Public WiFi service to targeted areas throughout the community
- Continue ongoing implementation of Information Technology Service Management strategies to streamline and improve service delivery to customers
- Invest in organization and staff development programs to strengthen DoIT’s internal processes and commitment to our customers
Powered by projects like these, DoIT will continue to make improvements in service and effectiveness and recognize the increased potential for technological growth in the City.