Major Accomplishments


The Department accomplished the following during Fiscal Year 2017:

  • Implemented body-worn camera technology in the Police Department;
  • Added over 10 miles of new fiber network to the southwest area of the City, supporting critical utility monitoring functions and future business customer connections;
  • Continued the first phase of the project to replace the Land Management and Permitting System;
  • Launched the Business License and Revenue modules and began the implementation of the Human Resources/Payroll modules of the new Enterprise Resource Planning System (ERP);
  • Launched a complete redesign of the City website and City events calendar, including refreshing multiple City department websites with a new mobile and tablet friendly experience;
  • Maintained the Open Data site to provide transparency to City financial information;
  • Implemented an Electronic Health Medical Records and Case Management system for Behavioral Health clients in the Public Community Health Center;
  • Continued to develop and enhance online services including occupancy inspection scheduling and moving permits for Planning and Community Development and online rebate applications for Pasadena Water & Power customers;
  • Completed upgrades to the Police Department’s In-Car Audio/Video solution (aka MAV) greatly increasing the efficiency of reviewing and exporting audio/video files for use in cases, as evidence, and in response to Public Records Act requests; and
  • Implemented cost reduction initiatives to take advantage of more modern, existing technologies to improve both customer and internal efficiencies.

In addition to the accomplishments above, the Department also completed the following internal projects in Fiscal Year 2017:

  • Introduced a new Voice Messaging Smartphone App;
  • Introduced employee self-service Voicemail password resets;
  • Upgraded the fiber link to the Central Library, supporting 10 Gigabyte data network service;
  • Developed an application to automate the scanning of birth certificates into the City document management system;
  • Completed upgrades to critical enterprise applications, including the financial system, employee timekeeping system, and payroll system;
  • Completed identity management-based network access to the Los Angeles County Sheriff’s Department for the Police Department, providing Police personnel access to various public safety application and databases, including a new e-Subpoena application;
  • Launched the new SharePoint based Enterprise Content Management System, replacing the legacy document management system for official City records;
  • Implemented an online Community Development Block Grant (CDBG) application to automate the processes of that program;
  • Completed numerous Department office remodeling and reorganization projects;
  • Completed lifecycle replacements for servers and network equipment; and
  • Significantly expanded datacenter resources to cloud-based infrastructure, providing improved resiliency, availability, and disaster recovery.