Major Accomplishments


The Department accomplished the following during Fiscal Year 2018:

  • Updated the 5-year Information Technology Strategic Plan that will outline strategic technology investments in response to the business and service delivery needs of the Pasadena community;
  • Launched a complete redesign of the City website and city events calendar, including refreshing multiple city department websites with a new mobile and tablet friendly experience;
  • Launched a complete redesign of the City Open Data site to provide transparency to city financial information;
  • Implemented an Electronic Health Medical Records and Case Management system for Behavioral Health clients in the Public Community Health Center;
  • Developed and launched a comprehensive online rebate application for Pasadena Water and Power customers;
  • Collaborated with the US Census Bureau to update local address information in preparation for the 2020 Census;
  • Implemented an online development activity and permitting interactive map to provide citizens with information about development and permitting occurring in their neighborhood and community as a whole;
  • Expanded Public WiFi service into two City parks, La Pintoresca and Villa Parke;
  • Replaced all 178 public computers at all branches of the Pasadena Public Library and 29 public computers at recreation facilities; and
  • Added over 17 miles of new fiber-optic network to the northwest, central, and northeast areas of the city, supporting critical utility monitoring functions, traffic management, city facility communications, and future business customer connections.

In addition to the accomplishments above, the Department also completed the following internal projects in Fiscal Year 2018:

  • Continued the implementation of the Human Resources/Payroll modules of the new Enterprise Resource Planning System (ERP);
  • Completed upgrades to critical enterprise applications, including the financial system and employee timekeeping system;
  • Upgraded the fiber link to the Central Library, supporting 10 Gigabyte data network service;
  • Completed lifecycle replacements for servers and network equipment;
  • Significantly expanded datacenter resources to cloud-based infrastructure, providing improved resiliency, availability, and disaster recovery;
  • Increased resiliency of City network ID management services by expanding to Microsoft’s Azure cloud, ensuring availability of Office 365 (email, files, SharePoint Online, Skype for Business, etc.) in the event of a local disaster or network interruption;
  • Implemented an Enterprise License Agreement (ELA) for GIS software to provide staff with unlimited access to the entire suite of ESRI’s ArcGIS software, helping them meet their various business needs through a standardized software platform;
  • Completed the lifecycle replacement of the Mobile Data Computers (MDCs) in the existing fleet of Police vehicles, and began lifecycle replacement of the MDCs in Fire vehicles;
  • Upgraded Microsoft Office to ‘Office 2016 Professional’ (the most current version available) on all City staff computers;
  • Completed the migration of city email services to Office 365;
  • Launched the Secure Email service for Public Health, ensuring their ability to comply with all HIPAA requirements when communicating with outside agencies, personnel, and customers;
  • Implemented lifecycle upgrades to the VDI platform, increasing performance and capabilities to all virtual desktop users citywide;
  • Implemented an Enterprise PKI solution for city computer servers, ensuring secure communications between servers and supported clients, meeting “encrypted in transit” standards in PCI DSS;
  • Completed a lifecycle upgrade of the systems management platform that provides desktop and application deployment, configuration, and updates to computers citywide;
  • Replaced the legacy Microsoft Access based Capital Improvement Program (CIP) database used to manage the capital budget with a new and innovative web-based online system;
  • Supported critical financial processes such as fiscal year-end reporting, CAFR reporting, and payroll;
  • Upgraded many critical department applications for Housing, Transportation, and public safety related applications for the Fire and Police Departments including FireHouse, TeleStaff, VeriPic, WatchGuard, CrimeView, etc;
  • Completed numerous Department office remodeling and reorganization projects; and
  • Implemented cost reduction initiatives to take advantage of more modern, existing technologies to improve both customer and internal efficiencies.