Questions & Help


Woman asking a question.Need help figuring out how to use the library or finding the answer to your question? You can ask us a question anytime, whether in-person, on the phone, or online.

To reach us in-person, just visit one of our ten library locations situated throughout Pasadena during their open hours.

To call us on the phone, dial (626) 744-4066 and follow the prompts to access the correct department for your needs. Select option 7 to access the adult reference staff.

Want to ask a question online? Visit our “Ask Us” service to search common questions and submit research and assistance requests to library staff.

To get help with the library’s catalog, try our Catalog Help page.

To get in-depth research help from a librarian one-on-one in-person, schedule a consultation using the form below.

BOOK US!

Subject specialists are available to meet with you one-on-one for uninterrupted, personal assistance with your research questions and information needs in a variety of subject areas. This service is available to Pasadena Public Library card holders who live or work in Pasadena (except for Pasadena history related requests) and requires a 3 day advance notice during regular business hours. Book Us! allows you to skip the line and meet with reference staff when it is most convenient for you. The service is in addition to our popular walk-in, phone, and email reference services. Choose what works best for you! Forget the line! Book Us today!

When requesting a consultation, let us know what day and time works best for you, and we will do our best to accommodate your request based on availability. Staff will contact you by email to confirm your appointment within 2 business days or less (excluding Sundays).

Schedule A Consultation

Schedule A Consultation

Appointment

Appointments are available:
Mon. - Thu. 10 am - 8 pm
Fri. & Sat. 10 am - 5 pm

Please provide us with two possible dates and times for your appointment:
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FREQUENTLY ASKED QUESTIONS

Why are you offering this new service?
Sometimes more complex questions or projects require more time to research. Book Us! ensures that staff has enough uninterrupted time to spend working with you.
Can’t I just walk in and ask you if I have a question?
The library staff is always available to help you find answers to your questions. Having a Book Us! consultation can be more convenient for you and save you time. Please choose the option that works best for you.
Who can request a consultation?
Except for those who are researching local Pasadena resources, this service is limited to Pasadena residents or those who work or own property in Pasadena. A valid Pasadena Public Library card is also required.
Is there any charge?
This service is free. 
When is this service available?
Appointment times for Book Us! consultations are mutually arranged between customers and staff Monday through Saturday during regular library hours. Due to limited staffing resources, consultations are not available on Sundays.
Where will the Book Us! consultation take place?
Book Us! consultations take place inside Pasadena Central Library at 285 E. Walnut St. There are a variety of areas inside the library that are available for consultations, depending on the type of information required. Your consultant will let you know where in the library your consultation will take place.
How do I check in once I arrive for my appointment?
Library staff will arrange a meeting place with you while setting up your appointment.
Who will be helping me?
A subject specialist in your field of interest will be assigned to work with you.
How long does a session last?
A Book Us! session typically lasts between half an hour and 45 minutes.
How often can I have a Book Us! consultation?
You may make an appointment for a consultation in the same subject area twice a month.
What should I do if I need to cancel or reschedule an appointment?
If you are unable to keep your appointment, please call us at (626) 744-4066 Option 7 as soon as possible.
Do I need to bring anything with me?
If you have any paperwork or documentation you feel will help us answer your question, please bring it with you.
My question doesn’t seem to fit in the categories you list. What should I do?
Email us at http://cityofpasadena.libanswers.com/ if you prefer to reach us in-person, ask for the reference staff at the Central Service Desk on the Main Floor at Central Library, or call us during regular library hours Monday through Saturday at (626) 744-4066 Option 7, to help you decide what subjects(s) your question might relate to.
Is there anything I can’t get help with?
The staff will use all the resources at Pasadena Public Library to help you with your question. Please bear in mind that we cannot offer direct advice in legal, medical, or personal matters. We can however, direct you to reliable resources that may help you with your research.
I don’t speak English well. Can I still use the Book Us! service?
If the library has staff that speaks your language, we will do our best to have that person available to consult as necessary.
What other services do you offer?
Among many other free services, Pasadena Public Library offers SCORE Small Business Counseling; Learning Express, and MANGO languages.