Contact Us

 

Customer Service
626.744.4005
Hours: Monday-Friday, 7:30 a.m. – 5:30 p.m., except holidays

For assistance with general information and non-account inquiries, email WPD_Answerline@cityofpasadena.net.
Include your name, address, and phone number and your question.

For assistance with a new service or existing account inquiries, contact Customer Service directly to speak with an agent.
An agent can assist you with the following:
• Billing questions
• High bill investigations
• Service Connections/ Disconnect Service
• Payment Assistance
• Change of Mailing Addresses
• Adding Authorized Parties
• All Account Services and Questions

Power Emergencies
626.744.4673

Water Emergencies
626.744.4138

Report Water Waste
626.744.7311

City of Pasadena 24/7 Fraud Hotline
626.744.7448

Residential Rebates
626.744.6970

Business Services
626.744.3739

Recycling / Waste Reduction
626.744.7311

Sanitation Inquiries
626.744.7311

TDD-Hearing & Speech Impaired
626.744.8490

 

News Media
Margie Otto, Public Relations and Marketing Manager
626.744.7518
Amanda Gadbow, Public Information Coordinator
626.744.3942

 

PWP General Manager’s Office
626.744.4409

Payment Mailing Address
(Please Do Not Send Cash)
Pasadena Water and Power
P.O. Box 7120
Pasadena, CA 91109-7220

Non-Payment Correspondence
Pasadena Water and Power
P.O. Box 7121
Pasadena CA 91109-7121

Walk-Up Payment Center
Municipal Services Payment Center/City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business Hours: Monday-Friday 7:30 a.m. – 5:15 p.m.

Receive Outage Notifications

Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.

To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:

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Online

Through Account Access

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By Mail

Print and mail this form.

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By Phone

Call our Customer Service Center at 626.744.4005 during normal business hours