Emergency power or water outages can happen at any time, so it's important to be prepared. Below is some key information to help you be prepared in your home and at work.
In most cases PWP restores service within 24 hours. But after a major disaster, some customers may not have water or power service for days or even weeks. Be sure you are prepared to be without electricity or tap water for an extended period of time.
Depending on the severity of the situation, call our water emergency line (626) 744-4138 or power emergency line (626) 744-4673 to report an outage 24/7. If you or someone else are in danger, call 911.
- Outage Management System - Registered customers can receive an automated call from PWP to inform them that their power is out and when they can expect to have it restored. Register here or call 626.744-4005.
- Customer Service Center App - Customers can use their handheld smart device or computer to notify and send pictures to PWP about electric-related problems, such as, a downed power line, a Mylar balloon in overhead wire, or other issues.
- Medical Assistance Program - Do you rely on a plug-in medical device? If so, it is important that PWP is aware so that we can coordinate with public safety for emergency-related response efforts. Customers may also be eligible to receive a $10/month bill credit. Call 626.744.4005 for more details and to sign up.
- Guide to Generators - In the event of an outage, provide power to your essential household appliances using a generator. Learn more about whether a generator is right for you.
- Outage Map - The Outage Map is allows you to see where an outage is occurring and provides the estimated time of restoration, if available.
- Fraud Protection - Criminals use various scams to steal bill payments and information from utility customers. Learn more about how to protect yourself from scammers
Tips to Prepare for a Power or Water Outage
- Stock emergency kits with enough food, water, weather protection and hygiene/medical supplies for at least 72 hours. Store 1 gallon of water per person per day, and don’t forget to store food and water for pets.
- Always keep on hand fresh batteries, flashlights, ice chests, battery powered radios and manual hand cranks or car chargers for mobile communication devices, all of which are useful during extended power outages.
- Remember that cordless phones do not operate in cases of a blackout; have charged cell phones and/or standard corded telephones handy.
- Review your emergency communications and shelter plans with family, friends, coworkers and neighbors, and record their contact information on paper and in your cell phone.
- Your hot water heater can be a source of water. Turn off the power that heats the tank and let it cool. When you want water, place a container underneath and open the drain valve on the bottom of the tank.
- Do not drink water from the tap if a “Boil Water Notice” is issued. Follow PWP and Public Health instructions.
- The average person needs to drink at least two quarts of water each day. Children, nursing mothers, and others may need more.
- Very hot temperatures can double the amount of water needed.
- Store at least one gallon per person per day, for drinking and cooking.
- Store water in thoroughly washed plastic, glass, or enamel-lined metal containers.
- Recycle self-stored water every six months. Recycle commercially bottled water every 12 months.
- Water shut-off: The water shut-off valve is generally found where the water supply enters the house. Contact Pasadena Water and Power to turn off your water valve. If this is an emergency, please call the Water Emergency Hotline at 626.744.4138.
- Do not operate any electrical switches if a gas leak is suspected. To shut off the electricity to your home, turn off individual breakers first, then the main switch
- In case of an electrical emergency, if you or someone else are in danger, call 911.
- Always assume that a power line is live and hazardous, and stay clear of the line and anything touching it.
- NEVER attempt to remove trees that touch power lines. PWP power crews and licensed arborists have expert training in safely removing trees. Learn more.
- If you are experiencing a power outage, or have a power concern, call Power Dispatch at 626.744.4673.
- If you use a generator, run it outdoors and connect it directly to appliances using a heavy-duty extension cord. NEVER connect a generator directly to house wiring, which is extremely dangerous to you, our power crews and can cause a fire. Learn more.
- More details on electric safety tips are available here.