Home Consumption Reports


In an effort to help reduce citywide water and energy use, PWP is providing free water and energy home reports to Pasadena households.

Home Water Reports

Home Water Reports

PWP is now offering Home Water Reports and the WaterSmart Customer Portal to Pasadena households. These personalized Home Water Reports will give you valuable information to help you save and the ability to compare your water use with similar homes. The WaterSmart Customer Portal gives you a detailed look at your water usage, and customers can sign up to receive leak notifications via email and text.  All Pasadena households have access to their water usage information via the WaterSmart Customer Portal.

How it Works

Simply Register your account on our WaterSmart Customer Portal, and you can receive detailed analytics about your water use. You’ll even be able to compare your home's use to similar sized households in Pasadena.

WaterSmart will also take data from your report to create a customized Action Plan that integrates available PWP incentives to help you save money and water. From there, you can sign up for instant notifications when your water use increases, and set goals and pledges to save even more.

Get Started

  1. Log on - Click here to register your account on our WaterSmart Customer Portal.
  2. Register - Use your account number listed on your water bill to register.
  3. Personalize - Answer our simple survey to provide accurate comparisons to similar households.

Home Energy Reports

PWP is now sending Home Energy Reports to all Pasadena households as part of a program aimed at reducing home energy use.

How it Works

All PWP residential electric customers also have access to a user-friendly Energy Report Portal where they can set savings goals, browse a comprehensive tips library, conduct a quick home energy audit, and more.

These personalized quarterly reports provide insightful, easy-to-understand information about your household energy use, giving you the knowledge to make your home more energy and cost efficient.

Along with progress charts and personalized energy conservation tips, these reports will also give you the ability to compare your energy use with similar homes in the area.

Get Started

  1. Log on - Click here to create an account and view your Home Energy Report.
  2. Register - Use your PWP electric account number listed on your bill to create an account.
  3. Personalize - Take a few moments to update your profile so that we can provide an accurate analysis. Create your own plan for saving energy on the "My Plan" tab.


What Is In The Report?

The Reports help you understand your home's energy or water usage and make choices to use less. Each report provides:

  • Information on your home's use, including the ablity to see your home's use in the context of the energy use of Pasadena homes that are nearby and similar in size.
  • Progress tracking: You'll also see how your home's use changes over time and across seasons.
  • Ideas on Efficiency: On each report, you can find ways to save energy or water, including information on the rebates and other special programs we offer.

How Do You Determine The Size Of My Home And Why Might The Square Footage Be Different From What I'd Expect?

The square footage of your home that we use in the Report is based on data that is collected from your county assessor's office about your home. You can update this information and add more details on your household energy use by logging in to the web portal.

Can I Go Paperless?Yes, you can go paperless with just the delivery of email reports, or you can get both print and email reports by adjusting the Settings in the Portal or by calling us at (626) 744-6970.

Why Are You Spending Money To Send These Reports?

Yes. The Home Energy Report program, developed by third-party provider OPOWER, has been successfully deployed at utilities nationwide and has consistently delivered between 1.5 and 3.5 percent in average energy savings across the participant pool. The current contract with Opower costs $380,000 annually and will expire June 2021.

The Home Water Report program, developed by third-party provider WaterSmart, has been successfully deployed at utilities internationally and has consistently delivered between 1 and 3 percent in average water savings. The current contract with WaterSmart costs $155,000 annually and will expire June 2018.

How Did You Choose The Homes Used In My Household Comparisons?

To ensure your comparison is valid, we confidentially compare homes with energy needs like yours based on the homes' characteristics. Your Household Comparison collects data from approximately 100 occupied, nearby homes that are similar in size to yours.. The comparison is compiled anonymously and not shared with anyone else—only you will know how your use compares to similar homes.

Why Don’t I Have Any Neighbors Shown For Comparison?

In certain instances,  the program is unable to find similar neighbors. You can still track your own energy or water usage and get relevant tips.

What If There Are Good Reasons That My Household Uses More Than The Similar Homes?

We try our best to provide you with a comparison that will help you make decisions about saving energy, water, and money using comparable data from homes that are similar to yours. Our research shows that for almost all residents this average is a good indication of typical use. However, there are some factors that we don't report, such as the number of occupants in the home and special needs like hot tubs and swimming pools.

How Do Efficient Similar Homes Use So Much Less Than Me?

Energy-efficient households may take a variety of steps to reduce their use, including turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide customized tips to help you make your home more efficient.

Will The City Share This Information With Others?

No. PWP does not reveal individual customer information to third parties. PWP provides individual data to OPOWER and WaterSmart in order to generate these reports, but OPOWER and WaterSmart do not reveal individual data to third parties pursuant to their privacy policy.

Will The City Use This Information To Charge Me More For Utilities?

No, the information is solely for your personal use.

Will Anyone Else Know About My Usage?

No, your personal information is only provided to you. For all other comparisons, average numbers are used, so that all individual customer's energy usage is private and confidential.