The Latest from Pasadena Water & Power

  • Young couple sitting between boxes and using a laptop. image of couple is blury with the focus on the laptop
    December 21 2017
    PWP’s redesigned website is one of the many ways we are committed to improving the customer experience. We also want your input on how we can improve as your utility provider. Please take a few moments to fill out a quick 10-question survey. You will have the opportunity to enter a drawing to receive an emergency preparedness backpack (valued at $50) just for sharing your thoughts with us. To get started, click here.
  • Senior Woman Giving Credit Card Details On The Phone
    November 30 2017
    Scammers disguising themselves as PWP employees are attempting to extort money from commercial and residential customers, threatening to shut off service unless a payment is made immediately over the phone. Customers have reported the following fraud attempts: A scammer is using spoofing technology to make a PWP number, 626.744.3739, appear on customers’ Caller ID A scammer is using spoofing technology to make PWP’s Customer Service number, 626.744.4005, appear on customers’ Caller ID A scammer is calling customers and using 855.613.8173 as their call-back number Customers with delinquent accounts will receive a “Final Notice” and “Disconnect Notice” from PWP by U.S. Mail notifying them of their account status. These notices will include a final due date for payment before services are eligible for disconnection. PWP does not notify customers of their account status by phone. PWP will NOT do the following: Demand payment over the phone to settle past due charges Instruct you to obtain prepaid gift cards or conduct wire transfers Arrange to meet with you in-person to obtain payment PWP accepts the following payment options: In person at windows 7, 8 and 9 located in City of Pasadena Municipal Services Payment Center On the PWP website through the secure Self Service online payment option By mail with a check, cashier’s check or money order Automatic debit payments through our Direct Debit program Through the Self Service automated phone system If you are instructed to pay outside of the payment options listed above, it is a scam. If you have any concerns about your account, please call PWP at 626.744.4005. The best way to avoid potential scams is by learning how to tell the difference between PWP employees and scammers. Visit our Fraud Protection page for information on how to spot a scam and what to do if you’re a victim.
  • solar panels on the roof of the heritage square residential building
    September 25 2017
    Incentives for PWP’s solar program are scheduled to sunset on December 31, 2017. Consistent with Pasadena’s environmental goals and Senate Bill 1, California’s “Million Solar Rooftops” initiative, Pasadena City Council authorized the Pasadena Solar Initiative (“PSI”) program in September 24, 2007. The goal of the PSI program was to install 14,000 kW of customer-owned solar PV systems in Pasadena between January 1, 2008 and December 31, 2017. PWP’s PSI program was officially launched in January 1, 2008, and was designed to closely match requirements established by California Public Utilities Commission (CPUC). The CPUC specifically called for the reduction of solar incentive rates based on the cumulative amount of solar capacity installed by customers and funds committed by the utility on an annual basis. Initial incentive rates were offered at $3.50/watt for residential and business customers and $4.00/watt for governmental and non-profit customers. Currently, the incentive rates are $0.30/watt for residential and commercial customers, $0.60/watt for non-profits, and $1.20/watt for income-qualified customers. From the program’s inception in January 2008 to June 2017, nearly 1,100 PWP customers have participated in the PSI program. 9MW of solar power was installed, including 4.7 MW from residential systems, 3.9 MW from non-residential customers and 0.4 MW from income-qualified customers. PWP has been recognized for its commitment to solar energy by the solar industry.  The Smart Electric Power Alliance (“SEPA”) named PWP as one of the top ten utilities in the nation with the most solar watts per customer in 2010 and 2017. At the current rate of customer participation, PWP anticipates 10 MW of customer-owned solar generation and approximately $19 million in solar incentives would have been provided to 1,200 customers by the end of the PSI program. Although incentives will no longer be offered afte
  • Close up of a happy young couple using laptop at home
    September 25 2017
    PWP is pleased to share the launch of its new website. The redesign began six months ago as part of a larger City-wide effort to update all department webpages. PWP’s primary objective for the new website was to create an intuitive and user-friendly experience. By conducting research on user behavior, PWP discovered that visitors primarily visit the website to pay utility bills, learn about programs and incentives, discover PWP’s sustainable goals, and view outage information. The new website now displays these commonly searched topics on the front page. PWP also improved the user experience by building a more robust search function, upgrading the look and feel of the Outage Map, and adding mobile responsiveness to the website. The newly redesigned webpage is one of the many ways PWP is committed to being a customer-focused utility. PWP’s future plans to introduce new electric and water frameworks, to update its system master plans, and to focus on delivering environmentally-responsible service will help ensure the success of Pasadena’s businesses and the quality of life for Pasadena’s residents. Your feedback is important, please send us your thoughts on the new website! Email us at:
  • Sprinkler had watering grass.
    August 25 2017
    Level 1 Water Shortage Plan – What it Means Ongoing conservation is essential. Please do your part to conserve and water your landscape only as needed. Under a Level 1 Water Supply Shortage Plan, the following instances of water waste are prohibited: Outdoor watering is limited to Tuesday, Thursday, and Saturday in the spring/summer (April 1- October 31); and is restricted to one day a week on Saturday in the fall/winter (November 1 – March 31), and must be done before 9 a.m and after 6 p.m. All property owners must fix leaks, breaks, or other sprinkler system malfunctions when they find them, or within 72 hours of receiving a notice from PWP. Permanent Water Waste Prohibitions Pasadena also has Permanent Water Waste Prohibitions in place, which include: No watering outdoors between 9 a.m. and 6 p.m., except with a hand-held container or hose with a shut-off nozzle, or for very short periods when adjusting a sprinkler system No watering during and within 48 hours after periods of significant rain No water flow or runoff: Watering or irrigating any lawn, landscape or other vegetated areas in a manner that causes or allows runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots or structures is prohibited No excessive water flow or runoff onto pavement, gutters or ditches from watering or irrigating landscapes or vegetation of any kind Exemptions These restrictions do not apply to the exemptions outlined in the Pasadena Municipal Code, which include: Landscape irrigation zones that exclusively use low flow drip type irrigation systems where no emitter produces more than 2 gallons of water per hour; Watering or irrigating by use of a hand-held bucket or similar container, or a hand-held hose equipped with a water shut-off nozzle or device; Watering for very short periods of time for the express purpose of adjusting or repairing an irrigation system; Maintenance of trees as necessary to s
  • splash glenarm power plant
    August 21 2017
    PWP’s newly upgraded Glenarm Power Plant has earned POWER’s 2017 Reinvention Award for its efficiency, flexibility and low emissions. From the article: The Glenarm Power Plant has been keeping the lights on around Pasadena, California, for more than 110 years. The historic site has expanded over time and has included a total of 17 different power generation units, the most recent of which, GT-5, earned POWER’s 2017 Reinvention Award. The unit didn’t go online without a hitch, but the end product gives the city its most efficient and flexible unit yet, with an emissions profile that is one of the industry’s best. Read the complete article here.
  • Photovoltaic panels on the roof
    August 25 2017
    Pasadena Water and Power, has been recognized as one of the nation’s “Top Ten” solar power utilities in 2016 with an award from the Smart Electric Power Alliance (SEPA). PWP ranked No. 10 on the Utility Solar Rankings list, with 545 solar watts per customer installed in 2016. Awards are given in four categories: top 10 utilities for most solar megawatts (MW) and most solar watts per customer, and top 10 utilities for most energy storage megawatts and most energy storage watts per customer. The 10th annual survey includes figures from 412 participating utilities across the country on solar connected to the grid both in 2016 and in total since 2007. The winners in all categories were announced at the SEPA Utility Conference on Wednesday, April 26, held in Tucson, Arizona. This is the second time that SEPA recognized PWP’s solar installation efforts. In 2010, PWP ranked 5th among municipal utilities and 16th among all utilities in the solar “Watts-per Customer” category with 22.3 solar watts per customer. “PWP is honored to be recognized for our commitment to solar technology,” said PWP Deputy General Manager Eric Klinkner. “By continuing to embrace green energy, PWP is well-positioned to meet our renewable energy goal of 50% by 2030.” To date, PWP has secured 35 MW of utility-scale solar resources and helped install more than 8 MW of customer-owned solar power in Pasadena. “One of the reasons we started the Utility Solar Top 10 lists back in 2007 was to highlight the key, but often unrecognized role utilities were taking in putting new solar on the grid,” said SEPA President and CEO Julia Hamm. “At this pivotal moment in the U.S. energy transition, the industry leaders on this year’s Top 10 lists – such as Pasadena Water and Power – will continue to be critical to the growth of solar, storage and other distributed energy resources on the grid.” SEPA is an educational
  • image of a glass of water and water river hind it for consumer confidence report
    August 25 2017
    2016 Consumer Confidence Report on Water Quality Now Available Pasadena Water and Power is pleased to present the 2016 Consumer Confidence Report on Water Quality. Once again, Pasadena’s tap water has exceeded all drinking water quality standards set by the U.S. Environmental Protection Agency and the State Water Resources Control Board, Division of Drinking Water. The report, which contains important information about the source and quality of your drinking water, can be viewed by clicking the link below. Printed copies are available at all Pasadena libraries, community centers, and at City Hall. View the current and previous water quality reports here.
  • Transmission Tower
    August 25 2017
    Credit rating agencies Fitch Ratings Inc. (Fitch) and Standard and Poor’s Global (S&P) awarded Pasadena’s electric system with respective “AA” and “AA-” ratings. Both agencies rated the outlook of the electric system as “Stable,” which demonstrates confidence that Pasadena’s electric system will continue to be secure within the near future. View Reports Here.
  • Photo working process. Account manager working new global project in office. Using tablet. Graphics icons, worldwide stock exchanges interface.
    August 25 2017
    Credit rating agency Standard and Poor’s Global (S&P) has raised the rating of Pasadena Water and Power’s existing water revenue bonds from ‘AA’ to ‘AA+’. Among other factors considered were PWP’s excellence in water supply treatment and management, moderate residential rates, and sound operational practices. Learn more here.  
  • Heritage Square
    August 25 2017
      Heritage Square Apartments, Pasadena’s newest affordable housing complex for seniors, now includes a solar power system that will generate an estimated 107,900 kWh annually. This is enough power to support the average energy needs of about 20 Pasadena homes in a year. Click here to view images.