Processing this application takes two (2) business days. Need service sooner? Call Pasadena Water and Power Customer Service at 626.744.4005.
Important information for All Applicants:
- A valid Social Security Number is required for the primary applicant responsible for the Account. Positive ID verification is required of all Applicants to complete the application.
- Applicants and Person(s) Authorized on the application must be 18 years of age or older to apply for service and conduct business on behalf of the Primary Applicant.
- All applications are reviewed and processed by a Customer Service Representative. Incomplete or invalid data may result in delays of processing your request for new service.
- Additional documentation may be requested in order for the application to be processed.
- Submitting this application does not guarantee service.
- Services will be connected Mon-Fri from 9 a.m.- 6 p.m. (excluding weekends and holidays).
- Allow two (2) business days to process your application. Dates for requested connection are based on availability and are subject for connection on the next available business day.
- A service fee of $20.29 will apply on the opening statement of the account. Same day requests are subject to an additional fee of $40.58.
Note: To help track fraudulent service requests, your IP Address will be logged.
Click here to make a Start Service Request with Pasadena Water and Power.
Looking to add an authorized user, or stop/transfer your service? You'll need to log into your account first. Visit our Modify Service page for a complete list of all available forms and instructions on how to access them.
Learn more about Pasadena with PWP's Welcome Guide. In the guide, you’ll find important phone numbers, ways to save on your bill, and payment information. We’ve also included helpful resources from the City of Pasadena such as library addresses, bus fare information and a City Council district map.